Return & Refund Policy

Thank you for shopping with Rooh Jewel. We value your trust and aim to provide you with the highest quality jewelry. Please take a moment to review our Return & Refund Policy carefully before making a purchase.

No Return / No Refund Policy

Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or offer refunds under any circumstances, including:

• Change of mind

• Incorrect size ordered

• Buyer’s remorse

• Gift returns

• Delayed delivery due to courier issues

Exceptions (if applicable):

We only replace items if they are:

• Damaged upon arrival

• Defective or incorrect item received

To be eligible for replacement, you must:

1. Contact us within 24 hours of delivery.

2. Provide clear unboxing video of the shipment with damaged/defective item and the packaging.

3. Ensure the item is unworn, unused, and in its original packaging.

After verification, a replacement will be issued. Refunds are not provided in these cases unless a replacement is unavailable.

Custom and Personalized Jewelry

All customized, engraved, or made-to-order jewelry is non-returnable and non-refundable under all conditions.

By placing an order with us, you acknowledge and agree to this policy.

If you have any questions or concerns, feel free to contact our customer service team at - roohjewel.in@gmail.com

Thankyou for shopping with Rooh Jewel